Your security never clocks off.
Commercial security monitoring is the round-the-clock oversight of your alarms, CCTV and fire systems by a staffed UK control room. When an alarm triggers, trained operators verify the incident with live video before contacting keyholders, police or fire services — faster response to real incidents, fewer false alarm penalties.
Live video verification
When an alarm triggers, trained operators check live camera feeds before escalating. Real alerts get real response; false ones get filtered.
Emergency services liaison
Confirmed incidents are escalated directly to police or fire brigade with the details they need to respond fast.
System health monitoring
We watch the watchers: camera failures, panel faults and communication drops are flagged and fixed before they become gaps.
Keyholder management
We hold your escalation procedures and contact your keyholders in the right order — or dispatch a response service if you prefer.
Out-of-hours cover
Evenings, weekends, bank holidays. The control room is staffed when your site is empty and most vulnerable.
Every event logged
Complete audit trail of every activation, verification and escalation — evidence for insurers and reassurance for auditors.
A system without monitoring is a system without a response plan
Unmonitored systems tell you what happened yesterday. Monitored systems change what happens tonight. Our UK control room watches your CCTV, intruder alarms and fire systems around the clock — real operators in a real control room, not an automated phone tree — and manages keyholders, emergency services liaison and system health across all your sites from a single platform. Your insurance provider will recognise the difference.
- Intruder alarm monitoring — immediate response to break-in attempts with keyholder and police notification
- Fire alarm monitoring — direct fire service notification for rapid emergency response
- CCTV monitoring — live video verification and virtual guard patrols
- Lone worker monitoring — regular check-ins and panic alerts for staff working alone
- System health monitoring — faults, communication failures and power issues flagged before they become blind spots
24/7 Monitoring, answered.
Monitoring packages typically start from around £349 per year depending on system type and response level. It's usually the cheapest part of the system — and the part that makes the rest worth having.
Alarm signals reach the control room in seconds, verification typically takes under two minutes, and confirmed incidents are escalated immediately to keyholders or emergency services.
In most cases, yes. We survey the existing system, confirm it can signal reliably, and migrate it to our control room.
Monitored systems use dual-path signalling — typically IP plus 4G — so a cut cable or broadband outage doesn't silence the alarm. We're alerted to the path failure itself, too.
What happens when your alarm goes off at 3am?
If the answer is "nothing", we should talk. Get a monitoring quote and make your security systems actually work for you — including most systems we didn't install.